Nafasi ya kazi NMB-Head, Card Business

Application Deadline: 27-10-2016

Head, Card Business

 

Job description

The incumbent will be responsible for managing the strategic growth of card business to deliver an enhanced card customer experience.

Main Responsibilities:

• Position the bank in achieving product specific profit and loss (P &L) and portfolio growth of card business.


• Develop seamless relationship with all key stakeholders for smooth running of card business and maximum participation from all levels.


• Maintain good relations with the third party partners for maximum benefit gain for both the partner and the bank.


• Constantly monitor key indicators of card portfolio and effectively use the data warehouse analytics to identify opportunities for enhancing revenue, controlling cost and strengthening the overall card portfolio.


• Formulate and implement marketing and business development strategy for card business while sustaining and building upon the brand position for the bank.


• Increase card profitability, enhance card activation rate and reduce attrition rate.


• Launch revenue enhancement and cost reduction initiatives to maximize profitability and bring efficiency in the system.


• Oversee performance of card internal partners and 3rd party vendors against SLAs (service level agreement) and other key performance metrics.


• Review / negotiate SLAs where required and establish new SLAs where missing.


• Work with partners /vendors to fix any operational performance shortfalls.


• Develop a comprehensive structure of levers comprised of products & marketing, acquisition, portfolio management, marketing analytics, risks and merchant acquiring.


• Minimize the operational risk associated with card business.


• Oversee card risk operation teams and report on risk performance.


• Proactively respond to any demand, opportunity or change in the market.


• Schedule card fees & charges and recommend pricing changes to optimize revenue & manage customer impact.


• Ensure compliance with regulatory and internal standards and policies.


• Manage analytics and the budget for card business.

Attributes:

• Strategic awareness of the card product market offering and P&L management.


• Strong financial and business analysis skills.


• Strong negotiation and presentation skills.


• People management skills.


• Ability to cross interact with all relevant stakeholders.


• Good communication and interpersonal skills.

 

Qualifications and Experience:

• Bachelor’s Degree in a highly quantitative discipline.


• MBA or Graduate Degree is preferred.


• At least 10 years of banking experience preferrably in card business projects.

 

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